Appointify
Intelligent practice management
End-to-end intelligent agentic practice management
The intelligent operating system for modern medical practices.
Appointify brings scheduling, documents, invoicing, patient communication, and follow-up into one calm platform, with intelligent agents and WhatsApp woven through the full workflow.
Communication
Full WhatsApp integration
from intake to follow-up
Operations
Intelligent agentic workflows
woven through the platform
Revenue cycle
Medical aid submissions and billing
available as an add-on
Product overview
One connected system for the whole practice.
The platform is designed to feel simple on the surface while connecting the real operational work underneath: admin, coordination, communication, clinical documents, invoicing, and revenue collection.
Scheduling, patient communication, notes, documents, invoicing, and follow-up in one system.
Intelligent agents woven through admin, coordination, and practice operations.
A calmer product surface for staff, with the operational depth underneath.
WhatsApp-native workflow
Patients message once. The platform carries the rest.
Start in WhatsApp.
Patient communication begins in the channel practices already rely on.
Run the whole practice.
Scheduling, documents, admin, and coordination stay in one connected flow.
Close the revenue loop.
Medical aid submissions and billing stay connected to the rest of the platform.
Online booking system
A polished patient booking flow that reflects real provider availability.
This section uses the same provider cards, slot picker, and booking-summary patterns from the public booking app so the landing page shows how patients actually move from booking link to confirmed appointment.
Provider-specific availability
Patients see who is taking online bookings before they ever need to call the front desk.
Real slot selection
The booking link guides patients from provider choice into live date and time selection.
Confirmed in one flow
Contact details and appointment confirmation happen in the same calm interface.
Booking flow preview
Patients can choose a provider, pick a slot, and confirm in one calm flow.
Step 2 of 3
Date & Time
Provider
Date & Time
Details
Step 1
Choose your provider
Provider availability messages stay attached to each provider card, just like in the booking app.
Dr Lindiwe Adams
MBChB • Family medicine
Dr Aarav Naidoo
MBChB • General practice
Dr Zoe Jacobs
MBChB • Women's health
Online booking is paused while Dr Jacobs is covering theatre sessions.
Step 2
Choose a date and time
Pick an available date first, then choose the time that suits you best.
Dr Lindiwe Adams
MBChB • Family medicine
Date
Available Times
Step 3
Details
Patients finish the flow with their details and a clear booking summary.
Booking Summary
Provider
Dr Lindiwe Adams
MBChB • Family medicine
Date & Time
Thursday, 20 March
09:30 - 10:00
First Name
Lebo
Last Name
Mokoena
Mobile Number
+27 82 555 0146
lebo@example.com
Security overview
Built for sensitive medical operations.
Appointify is designed for practices handling confidential patient information, with private staff access, scoped record handling, and reviewable operational workflows across the platform.
We share the principles publicly without publishing internal architecture, monitoring logic, or operational playbooks on the public site.
Private staff access
Workspace access is limited to authenticated staff accounts so patient work stays inside a controlled clinical environment.
Practice-scoped records
Patient records, documents, and operational workflows are kept inside the relevant practice context rather than floating across teams.
Controlled document handling
Clinical documents and patient sends are tied back to the right workflow before they move, reducing the chance of the wrong information going to the wrong person.
Traceable operations
Important actions across the platform are designed to be reviewable so teams can understand what changed, when, and by whom.
WhatsApp Agents
Three specialised agents working inside one WhatsApp workflow.
Instead of one generic bot, Appointify routes each conversation to the right agent for the job: new patient intake, existing patient support, or provider coordination.
Unknown-number intake
New Patient Agent
Turns a first WhatsApp message into structured intake without adding front-desk load.
When someone messages from a number the practice does not recognise, the agent asks for missing details, creates the patient profile, and can send the booking link automatically.
What it handles
Known patient support
Existing Patient Agent
Keeps returning-patient WhatsApp conversations moving with the right practice context.
When the sender already matches a patient, the agent can help with appointment changes, patient communication, and draft preparation while keeping staff and doctors in the loop.
What it handles
Provider coordination
Service Provider Agent
Acts as a WhatsApp assistant for doctors and other providers inside the practice.
When a provider messages from their registered number, the agent can review schedules, look up patient context, and help prepare or send clinical work on instruction.
What it handles
How they work
Recognise the sender
Appointify checks whether the WhatsApp thread is coming from a new patient, an existing patient, or a provider in the practice.
Route to the right agent
The conversation is handed to the agent with the right context, tools, and rules for that type of WhatsApp thread.
Take action in the platform
Agents can gather details, book, prepare drafts, and surface information without staff needing to retype the same work.
Keep humans in control
Staff can review the timeline, step in, and take over whenever needed, so the system stays helpful without feeling risky.
Example patient timeline
A realistic view of care, admin, and revenue in one history.
This uses the same patient timeline UI from the workspace, seeded with example activity so the landing page reflects how the platform actually feels in use.
Patient
Lebo Mokoena
Context
WhatsApp intake, consultation, prescription, invoice, and referral.
Mar
14
8:45 AM
Created 3/14/2026, 8:45:00 AM
Last edited 3/14/2026, 9:02:00 AM
Diagnosis: Lower respiratory tract infection Treatment: Nebulisation in rooms and oral antibiotics started Follow up: Review in 48 hours if symptoms do not settle
Mar
14
9:10 AM
Created 3/14/2026, 9:10:00 AM
Last edited 3/14/2026, 9:16:00 AM
Diagnosis: Lower respiratory tract infection Medication: Amoxicillin 500mg, Salbutamol inhaler, Prednisone Notes: Sent to patient on WhatsApp after consultation
Mar
14
9:28 AM
Created 3/14/2026, 9:28:00 AM
Last edited 3/14/2026, 9:31:00 AM
Status: Submitted to medical aid Notes: Consultation and acute treatment billed
Mar
12
6:30 AM
3/12/2026, 6:30:00 AM
Time: 8:30 AM - 9:00 AM Visit type: In-person visit
Mar
4
1:15 PM
Created 3/4/2026, 1:15:00 PM
Last edited 3/4/2026, 1:22:00 PM
Specialty: Pulmonology Urgency: Routine Clinical information: Recurrent wheeze with two recent exacerbations
Pricing
Choose the package that fits your practice.
Start with the core platform, then add WhatsApp, WhatsApp Agents, and revenue services as your workflow grows. Each package builds on the one before it.
Package 1
1Platform
Free
Core platform with no WhatsApp.
Scheduling, notes, documents, invoicing, and day-to-day practice operations.
Package 2
2Platform + WhatsApp
R1499pm
Everything in Platform, plus full WhatsApp workflow support.
Adds intake, communication, reminders, and follow-up in WhatsApp.
Package 3
3Platform + WhatsApp Agents
R3999pm
Everything in Package 2, plus WhatsApp Agents.
Makes the receptionist burden very light by handling much more of the WhatsApp workflow.
Package 4
4Platform + medical aid submissions
4.95%
Everything in Package 3, plus medical aid submissions.
No base fee for the medical aid submissions add-on.
Package 5
5Platform + debtor management
5.95%
Everything in Package 4, plus debtor management.
No base fee for the medical aid submissions + debtor management add-on.
Coming soon
Payment links are coming soon. Practices will be able to send Payfast-powered payment links via WhatsApp so patients can easily settle by credit card.