Front office
WhatsApp assistant
Classifies the sender, answers routine messages, books appointments, drafts documents, and escalates when staff should step in.
WhatsApp-first practice management
Elevate your practice.
WhatsApp assistant for medical practices.
Patients message. The assistant answers, books, drafts, and escalates while the practice keeps control.
New-patient intakeExisting-patient supportProvider coordination
Assistant
Live inbox
New patient
Intake captured
Existing patient
Context loaded
Provider
Schedule ready
Doctor review
Prescription drafted
Appointify Practice
Assistant typing
Can I see Dr Naidoo tomorrow?
I found 09:30 in rooms or 14:00 online. Which works?
09:30 please.
Booked. I have sent the confirmation and updated the patient timeline.
Appointment booked
Tomorrow · 09:30
Timeline updated
Patient record
Triage
Under 30 seconds
Booking
Confirmed
Handover
Doctor notified
Built for
General practicePaediatricsDermatologyPsychiatryPhysiotherapyDentistryCardiologyAllied health
Why practices choose Appointify
A calmer practice. Day one.
Appointify takes the noisy work off the front desk so your team can focus on patients. The assistant works in the room your patients are already in — WhatsApp — and quietly threads everything back into the practice record.
01
Less time at the front desk
02
More patients booked the same day
03
Fewer follow-ups falling through
The hero feature
The assistant that lifts your front desk.
Every message into the practice gets seen, sorted, and handled with care. The assistant works around the clock so your team arrives to a calm queue, not a backlog.
- Classifies every sender
- Books in seconds
- Drafts documents
- Escalates to staff
New WhatsApp message
“Hi, can my son see the doctor this afternoon? His ear is sore.”
Existing patient · child profile recognised
15:40 slot held
Auto-released in 10 min if unconfirmed.
Prescription drafted
Queued for doctor review.
Capabilities
Everything a modern practice needs, in one quiet system.
Each capability stands on its own — turn them on as your practice grows.
Rooms or online
Virtual appointments
Patients can book rooms or video visits, with meeting links carried into confirmations and reminders.
Care at distance
Telehealth access
Staff can activate eligible patients for remote care, capture WhatsApp and video consent, and keep telehealth status tied to the patient record.
After-hours lane
PRIORITY fast access
Practices can offer capped priority access for selected telehealth patients, with after-hours escalation rules and clear emergency boundaries.
In the room
Clinical workflow
Notes, prescriptions, referrals, sick notes, motivation letters, and review queues stay in one patient history.
Revenue cycle
Medical aid and debtors
Billing, medical aid submissions, debtor management, and patient payment links can grow from the same platform.
The shape of the work
Simple on the surface. Connected underneath.
A clear three-beat rhythm runs through every conversation, so patients feel heard and staff stay in control of the work that needs a human.
- 01
Recognise
The thread is matched to a new patient, existing patient, or registered provider.
- 02
Act
The assistant uses the right practice tools for bookings, follow-up, drafts, and reminders.
- 03
Escalate
Staff and doctors keep control of sensitive work, reviews, and handovers.
The front desk used to start every morning under water. Now the assistant has already handled the easy half — and we walk in to a calmer practice.
Ready for staff
Sign in and elevate your practice.
One sign-in opens your assistant inbox, patient timeline, bookings, and clinical workflow — all in one place.
Staff sign in
Continue with Google
Use the work email tied to your practice.
Encrypted, with patient data kept in your practice record.